| Frequently Asked Questions |
Payment Questions
How much will I be charged if I start during the term?
You will be charged from the date you are enrolled to start, until the end of the term.
For example if you enrol for the last 6 weeks of the term you will only be charged $150.00
Can I get a refund if I pull out of lessons?
YES
Please note:
Unused make-up lessons cannot be refunded.
They can be transferred to another family member or used when you re-enrol at a future time.
Will I be charged if my lesson falls on a public holiday?
NO
Seal Swim School is closed for all National & Victorian Public Holidays. If your class falls on a public holiday you WILL NOT be charged for that lesson
When do I have to pay term fees?
A deposit of $75.00 per child is required by Sunday 1st December to secure your spot.
The remaining balance of fees must be paid in full by Friday 24th January 2025.
Do I have to pay for my lesson if I am absent?
YES
All lessons must be paid for.
If you notify us that you will be absent, you will qualify for a Make-up lesson.
Payment Options
How do I make a payment online?
To pay your fees via Internet Banking
follow these steps:
1. Log onto your internet banking account
2. Select Pay Anyone
3. Select pay by EMAIL
4. Enter pay@sealswim.com.au
(Garrett Family Holdings trading as Seal Swim School will appear)
5. Enter the amount you’re paying
6. Enter your child’s name(s) in the reference field
(you will get a receipt from your bank)
NOTE: If you are unable to complete the above steps
please use the following account information to
make a payment via your Internet Banking
Seal Swim School
BSB: 013920
ACC: 348508104
Enter your child’s name(s) in the reference field
Available Payment Methods
 |
|
 |
 |
| Over the Counter (No Charge) |
Via Internet Banking (No Charge) |
Incurs a 2.0% Credit Surcharge |
Incurs a 2.0% Credit Surcharge |
Make-Up Lessons
Do you offer Make-up lessons?
YES We Do!
If you are unable to attend your lesson for any reason and you let us know at least 2 hours before your regular class time you will qualify for a Make-up lesson at a later time.
You can submit a Cancel a Lesson request via our website
How do I qualify for a Make-Up lesson?
All you have to do is let us know that you will be absent
at least 2 hours before
your regular class time.
You can submit a Cancel a Lesson request via our website
Do Make-up lessons expire at the end of each term?
NO
Make-up lessons DO NOT expire at the end of each term. They are valid as long as you have a paid-up enrolment at Seal Swim School.
How far in advance can I book a Make-up lesson?
1 week in advance
You can submit a Make-up Lesson Request via our website
We will then contact you with available times.
Is there a limit to the number of Make-up lessons I can use in a term?
NO
There is no limit. You can use as many Make-up lessons during a term as you have available. Just remember that this is subject to the availability of suitable class times.
We will do our best to accomodate you in this regard.
Can I use Make-up lessons as fee credit?
NO
You CANNOT use Make-up lessons as fee credit.
Make-up lessons are provided as a courtesy and an additional service to our customers.
How do I book a Make-up lesson?
You can submit a Make-up Lesson Request via our website
We will then contact you with available times.
Important Information
At what age should my child learn to swim?
The recommended earliest age your child can learn to swim is six months old, but we start their aquatic training from birth with our:
There is evidence that the earlier you start your child in the aquatic field the more relaxed they will be in their new learning environment and it is a skill they will keep for life.
Children are known to have brains like ‘sponges’ that ‘soak up’ information particularly in their formative years (under 5 yrs old). In other words, the earlier your child learns to swim the better.
How can I take care of my child’s skin?
We recommend you rinse your child off in the shower after each lesson and apply some sorbolene cream to their skin.
If your child suffered from severe cases of eczema, barrier cream with natural ingredients is recommended as this will allow the skin to ‘breath’ whilst in the warm water environment.
Always check the ingredients panel, because many of the products on the chemist shelf are chemically based and do not allow the skin to ‘breath’ whilst in the warm water environment.
When should we NOT attend classes?
If your child has:
conjunctivitis, slap cheek, influenza, diarrhoea, chicken pox or any symptoms of gastroenteritis
DO NOT ATTEND SWIMMING LESSONS.
Please consult your doctor if you are unsure as to how long after the illness they should wait before attending swimming lessons again.
What sort of bathers does my child need to wear swimming?
Infants and toddlers are required to wear aqua nappies. (re-usable or disposable)
They need to be snug fitting around legs and stomach areas to stop any accidents from entering the pool. You can purchase these at reception.
Older children should wear comfortable swimwear that allows them to move freely.
Why are swim caps compulsory for children 3 years and older?
All children aged 3 years and over are required to wear a swim cap during their lesson.
This helps to keep hair out of their face while swimming. It also assists in keeping the filtration system running smoothly without any hair clogging up the system.
Are goggles compulsory?
We recommend your child learns to swim without goggles. This is so they do not become reliant on them.
If your child has a real fear of putting their face in the water, goggles would be useful until they gain their confidence. Our aim would be not to use them for their whole lesson.
Why do parents need to wear a rash shirt?
During parent/child classes we require each parent to wear a rash shirt rather than a T-shirt. This ensures the pool water is kept clean by keeping lint to a minimum (with the exception to clothing swim week).
A rash shirt also aids the process of your child learning to swim.
A child learns very early the grasp action using their finer motor skills and as a safety precaution we like to utilise this reflex action in swimming. As your child begins to relax while submerging you will find it very useful to allow your child to grasp on to your rash shirt rather than you picking them up.
Keep in mind this is a gradual process and in no way should you wait for your child to grasp on to you unless they were comfortable in submerging.